Terms & Conditions

Last Updated: 6 October 2026

These Terms & Conditions (“Terms”) apply to services provided by Isambard Associates Limited, trading as Isambard(“Isambard”, “we”, “us” or “our”).

Isambard Associates Limited is a company registered in Northern Ireland under company number NI633241, with its registered office at 109a Kilbroney Road, Rostrevor, Newry, Co. Down, Northern Ireland, BT34 3BN.

These Terms set out the general basis on which Isambard provides professional consultancy services. Specific assignments may also be governed by a proposal, quotation, Statement of Work (“SOW”), consultancy agreement or other written agreement between Isambard and the client.

Where there is any conflict between these Terms and the terms expressly agreed for a specific assignment, the terms of the specific written agreement shall take precedence.

1. Services

Isambard provides independent professional consultancy and advisory services to businesses and organisations.

Our services include, but are not limited to:

• Energy Strategy & Optimisation
• Net Zero Strategy
• FM & Estates Procurement
• Environmental, Health & Safety (EHS)
• Engineering & Asset Lifecycle Advisory
• Smart Buildings & IoT
• Acoustics & Noise Control
• Other related professional and technical consultancy services agreed with the client

The precise scope, deliverables, programme and fees for an assignment will normally be set out in a proposal, quotation, SOW or other written agreement.

Unless expressly included within the agreed scope, Isambard does not provide statutory certification, design certification, legal advice, tax advice or other regulated professional services requiring a separately appointed specialist.

2. Specialist Partners and Consultants

Isambard may work with suitably qualified specialist consultants, subcontractors and established partner organisations in delivering the Services.

Where appropriate, Isambard may act as the principal client interface, coordinating specialist expertise as part of an integrated consultancy service.

The respective responsibilities of Isambard, the client and any specialist consultant or partner organisation will be determined by the scope and contractual arrangements applicable to the particular assignment.

Where a specialist provider is appointed directly by the client, that provider remains responsible for its own professional services, advice and deliverables.

3. Client Responsibilities

The client shall:

• provide accurate, complete and timely information reasonably required for the Services;
• provide appropriate access to relevant premises, systems, documentation and personnel;
• identify any particular operational, technical, regulatory or commercial requirements relevant to the assignment;
• nominate an appropriate person to act as the principal client contact where required;
• make decisions and provide approvals within reasonable timescales;
• ensure that information and personal data supplied to Isambard may lawfully be provided and processed; and
• pay Isambard’s invoices in accordance with the agreed payment terms.

Isambard is entitled to rely upon information supplied by the client or by third parties acting on the client’s behalf unless verification of that information is expressly included within the agreed scope.

4. Our Responsibilities

Isambard will:

• perform the Services with reasonable skill, care and diligence;
• provide the Services in accordance with the agreed scope;
• provide independent professional advice within the areas for which we have been engaged;
• keep the client reasonably informed of material matters affecting the assignment; and
• protect confidential information in accordance with these Terms and applicable law.

Our advice and deliverables are based upon the information available, circumstances existing and regulatory or market conditions applicable at the time the Services are performed.

5. Proposals, Fees and Payment

Fees and the basis of charging will normally be specified in the applicable proposal, quotation, SOW or consultancy agreement.

Fees may be agreed on a fixed-fee, daily-rate, hourly-rate, retainer, milestone or other agreed basis.

Unless otherwise agreed in writing:

• invoices are payable within 14 days of the invoice date;
• reasonable expenses specifically incurred in delivering the Services may be charged where provided for in the agreed scope;
• applicable taxes will be dealt with in accordance with the relevant tax legislation; and
• Isambard may suspend Services where an invoice remains materially overdue following reasonable notice to the client.

Isambard reserves all rights available under applicable legislation in respect of late payment of commercial debts, including any entitlement to statutory interest and compensation.

6. Changes to Scope

Either party may identify a need to change the scope, programme or deliverables during an assignment.

Where a requested change materially affects the work required, programme, resources or cost, Isambard will endeavour to agree the revised scope and any corresponding adjustment to fees or timescales with the client before undertaking the additional work.

Work falling materially outside the agreed scope may be treated as additional Services.

7. No Guarantee of Particular Outcomes

Isambard will exercise reasonable professional skill and care but cannot guarantee a particular commercial, technical, procurement, regulatory or environmental outcome.

For example, estimates of energy savings, carbon reductions, project costs, procurement outcomes, operational improvements or implementation timescales may depend upon factors outside Isambard’s control.

Recommendations may also require implementation by the client, contractors or other third parties before anticipated benefits can be realised.

8. Confidentiality

Each party shall keep confidential information received from the other party in connection with an assignment and shall not disclose that information except:

• where reasonably necessary to perform the Services;
• to professional advisers, specialist consultants or subcontractors who are subject to appropriate confidentiality obligations;
• where the information is already lawfully in the public domain;
• where disclosure is required by law, regulation or a competent authority; or
• with the other party’s consent.

These confidentiality obligations will continue following completion or termination of the relevant assignment.

9. Data Protection

Isambard will process personal data in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018, where applicable.

Further information about how personal data is collected, used and protected is contained in our Privacy Policy.

Clients are responsible for ensuring that they have the necessary authority and lawful basis to provide personal data to Isambard where such data is required for an assignment.

10. Intellectual Property

All intellectual property rights in Isambard’s pre-existing materials, methodologies, processes, templates, know-how, tools, calculations and other proprietary materials remain the property of Isambard or the relevant rights holder.

Subject to full payment of the applicable fees, the client may use reports, specifications, tender documentation and other deliverables prepared specifically for the client for the purpose for which they were commissioned.

Unless expressly agreed otherwise in writing, such deliverables may not be materially altered, reproduced for unrelated projects, commercially exploited or relied upon by third parties without Isambard’s prior written consent.

Isambard remains free to use the professional knowledge, experience, methodologies and general know-how developed or applied during an assignment, provided that confidential client information is not disclosed.

11. Third-Party Products and Services

Isambard may identify, evaluate or recommend products, suppliers, contractors, software or other third-party services as part of an assignment.

Unless expressly agreed otherwise, such recommendations do not constitute a warranty or guarantee of the performance of the third party.

Contracts entered into directly between the client and a third-party supplier or contractor are the responsibility of those parties.

Nothing in this section prevents Isambard from managing, procuring, evaluating or coordinating third-party services where this forms part of the agreed scope.

12. Limitation of Liability

Isambard will exercise reasonable skill, care and diligence in providing the Services.

To the maximum extent permitted by law, Isambard shall not be liable for indirect or consequential losses, loss of anticipated profit, loss of business opportunity or losses arising from matters outside Isambard’s reasonable control.

Unless a different liability limit is expressly agreed in writing for a particular assignment, Isambard’s aggregate liability arising from the Services shall not exceed the total fees paid or payable to Isambard for the specific assignment giving rise to the claim.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Any specific professional indemnity requirements or liability provisions contained in an agreed consultancy agreement or SOW shall take precedence over this section.

13. Termination

The arrangements for termination of an assignment may be specified in the applicable proposal, SOW or consultancy agreement.

Where no specific termination provisions have been agreed, either party may terminate an ongoing assignment by giving 30 days’ written notice.

Either party may terminate an assignment where the other party commits a material breach and fails to remedy that breach within a reasonable period following written notice.

Upon termination:

• the client shall pay all properly due fees and expenses for Services performed up to the termination date;
• Isambard will provide completed deliverables for which payment has been made, subject to any applicable contractual restrictions; and
• provisions relating to confidentiality, intellectual property, liability and other provisions intended to survive termination shall continue to apply.

14. Website Information

Information published on the Isambard website is provided for general information about our business, capabilities and areas of expertise.

Website content does not constitute project-specific engineering, environmental, health and safety, procurement, financial, legal or other professional advice.

No person should make a material decision or take action solely in reliance upon general information published on the website without considering whether appropriate professional advice is required for their particular circumstances.

While reasonable efforts are made to keep website information accurate and current, Isambard does not warrant that all website content will at all times be complete, current or free from error.

15. Website Intellectual Property

Unless otherwise stated, the content of the Isambard website, including text, graphics, branding and original materials, is owned by or licensed to Isambard Associates Limited.

Website content may be viewed and used for legitimate personal or business reference but may not be reproduced, republished or commercially exploited without permission, except where permitted by law.

16. External Links

The Isambard website may contain links to third-party websites or resources.

Such links are provided for convenience or information and do not necessarily constitute endorsement. Isambard is not responsible for the content, availability, security or privacy practices of third-party websites.

17. Force Majeure

Neither party shall be liable for delay or failure to perform its obligations where that delay or failure results from circumstances beyond its reasonable control.

The affected party shall take reasonable steps to minimise the effects of such circumstances and resume performance as soon as reasonably practicable.

18. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, their subject matter or formation, including non-contractual disputes or claims, shall be governed by the laws of Northern Ireland.

Subject to any alternative dispute-resolution procedure expressly agreed between the parties, the courts of Northern Ireland shall have exclusive jurisdiction in relation to such disputes or claims.

Where a separate written agreement governing a particular assignment contains an alternative governing-law or jurisdiction provision, that provision shall take precedence for that assignment.

19. Changes to These Terms

Isambard may update these Terms periodically to reflect changes in our Services, business arrangements or applicable legal requirements.

The version published on our website will state the date on which it was last updated.

Changes to website Terms will not retrospectively alter the terms of an existing client assignment where different terms have already been contractually agreed.

20. Contact Information

For questions concerning these Terms or our Services, please contact:

Isambard Associates Limited
Trading as Isambard
109a Kilbroney Road
Rostrevor
Newry
Co. Down
Northern Ireland
BT34 3BN

Company Registration Number: NI633241
Registered in: Northern Ireland
Telephone: +353 87 737 7193
Email: brianfitzpatrick@isambard.ie